If someone told me ten years ago that I would write and publish a book, I would have thanked them for a good laugh. If they told me that...

“I spent at least 20 hours on calls and emails. Argued with at least 8 representatives, managers, store personnel, and filed multiple BBB...

There always has to be a first, whether it is the first breath you take or the first blog entry you write. That first time we do...